Frequently asked questions

Yes. Launch includes 5 business mailboxes, Team IT 10, Operations 20, AI Partner 25 and AI Leadership 40, each with 5 GB of storage on your company domain. Mailbox hosting is included in the monthly plan price. Account setup, changes and device configuration use technical hours. Extra mailboxes, extra storage and complex migrations are quoted first; Microsoft 365 and Google Workspace licenses are separate.

Yes, if your needs fit the agreed scope. One subscription gives you an IT team for websites, email, everyday IT and ERPNext. The service has defined hours and capacity; it does not include full-time staffing, on-site technicians or 24/7 coverage.

Launch ($199/month) covers up to 5 users and 2 technical hours. Team IT ($599) covers 10 users and 8 hours. Operations ($1,499) covers 20 users, 20 technical hours and 10 separate data-entry hours. AI Partner ($2,999) covers 25 users, 40 technical/AI hours and 20 data-entry hours. AI Leadership ($4,999) adds a senior AI lead, up to 40 users, 80 technical/AI hours and 30 data-entry hours. Prices are per company in USD, before applicable taxes.

Yes. Every plan includes one standard hosted ERPNext site for one company, with no separate ERPNext license fee. Start with invoicing, customer records and inventory. Setup, configuration and maintenance use the plan’s technical hours. Complex migrations and custom development need a separate quote.

We review your existing setup before making changes. Each plan includes one standard domain with a $25 annual allowance, one website and the listed number of hosted mailboxes with 5 GB each. You keep ownership of your domain and business content. Microsoft 365 and Google Workspace licenses, premium domains and complex migrations are separate.

Contact us for a custom scope. We review users, devices, ERP workload, storage and support needs before quoting. We do not silently add usage charges.

We provide scheduled online support in Los Angeles time (Pacific Time, PST/PDT). We agree appointment windows during onboarding. There is no standard 24/7 coverage or emergency response guarantee; any specific response commitment must be agreed in writing.

Delivery work, setup, meetings, testing and coordination share the technical allowance. We record time in 15-minute increments. Data-entry hours are separate. Higher-tier limits replace lower-tier limits, and unused hours expire at the end of each billing month. We agree priorities and quote extra work before starting it.

It includes remote diagnosis, device setup, software/update checks and coordination with repair or warranty providers. Parts, replacement equipment, physical repairs and on-site visits are separate. Your staff may need to carry out simple physical checks under our guidance.

AI Partner provides a named specialist within 40 shared technical/AI hours. AI Leadership provides a named senior lead within 80 hours, including a rolling 90-day roadmap. Neither is a full-time employee. AI workflows use approved tools and data, with human review before business use. Operations has 10 separate data-entry hours, AI Partner 20 and AI Leadership 30. Volume depends on task complexity and source quality. Paid AI/API usage is extra by agreement.

Not yet. The current Stripe checkout and billing portal are in test mode. No live payments are collected, and test subscriptions do not activate paid services. Contact us to discuss onboarding while live billing is being prepared.

The proposed plans are billed monthly in advance and renew automatically, with no annual commitment. Cancel before the next renewal through the billing portal or by emailing info@oneitplan.com. Service continues to the end of the paid period. Keep your cancellation confirmation; if the portal is unavailable, use email.

Under the draft sales terms, ordinary cancellation stops the next renewal; used or reserved time in the current paid month is not normally refunded. Duplicate or incorrect charges will be corrected. If we cannot start an accepted service, the undelivered service fee is refunded. Mandatory legal rights still apply. The terms remain a draft until finalized before live sales.

Third-party licenses such as Microsoft 365 or Google Workspace, paid add-ons, AI/API usage, premium domains, additional storage, dedicated infrastructure, on-site work and complex projects are separate. Standard ERPNext has no extra license fee. We agree extra work or purchases before charging.

Standard ERPNext hosting uses cloud server infrastructure we manage; large business files use cloud file storage. File allowances are 10 GB, 25 GB, 100 GB, 250 GB and 500 GB across the five plans. These are separate from mailbox and database storage. Hosting regions, database workload, capacity and any residency requirements are reviewed before onboarding.

Backup frequency, retention, restore testing, recovery targets and responsibilities must be agreed for your systems. The standard plan does not promise a specific backup schedule, zero data loss or a recovery deadline. Tell us your business requirements before onboarding.

Yes. We can review a mutual NDA and a data-processing agreement where needed before work starts. The confidentiality page sets out proposed handling terms, including limited access, approved purposes and return or deletion. The published draft is not a signed NDA.

Use WhatsApp and email for initial coordination, not for passwords, payment card data or sensitive records. Agree a secure access method and the minimum permissions needed first. Authorized service staff may need approved access; review cross-border and regulated-data requirements before sharing data.

Your domain and business data remain yours. We agree export formats, transfer steps, access removal and deletion timing during onboarding and offboarding. Handoff work uses remaining hours or an approved quote. Third-party licenses and provider limits still apply; hosting does not continue indefinitely after service ends.